The Columbus Civic Center announced that beginning January 1, 2026, the venue will transition to a fully cashless and ticketless experience for all events. All major credit and debit cards, as well as mobile payment options (Apple pay, Google pay etc.) will be accepted for box office, concessions and bars.
Fans will use the Ticketmaster app or digital tickets on their smartphones for entry. Step-by-step guides are available on the Columbus Civic Center’s website. The Columbus Civic Center box office will continue to accept card and mobile payments. Instead of receiving a paper ticket, purchases will go directly into the guest’s email.
Guests who purchased paper tickets before January 1, 2026 will still be honored at entry. Moving forward, all tickets will be digital. This transition reflects the Columbus Civic Center’s commitment to safety, convenience and efficiency. Cashless transactions reduce waiting times, minimize contact, and create a more secure environment for fans and staff alike.
