Columbus Fire & EMS now offers non-emergency 911 callers the option to connect virtually with a board-certified ER doctor and patient navigator to receive instant access to care, discuss treatment options, and access follow-up support without long ER waits or high costs.
This service benefits both the community and the city’s emergency response system. For residents, it means faster access to medical care, lower out-of-pocket costs, and personalized follow-up support. For the emergency system, it helps keep ambulances and ERs available for patients with life-threatening conditions.
Deputy Chief Jules Hazen with Columbus Fire & EMS says, “CFEMS wants patients to receive the right care at the right time.” He added, “With RightSite, citizens connect directly with an ER board-certified physician for real-time guidance, avoiding unnecessary ER visits. This approach keeps emergency units available while ensuring patients get the care and follow-up they need.”
Columbus’ 911 Center, which operates under the Columbus Police Department, will play a key role in linking callers to an ER doctor and patient navigator. When a caller describes a situation that does not require lights and sirens, dispatchers can ask the caller, “Would you like to see an ER doctor right now?”
“This upgrade reflects our commitment to innovation, efficiency, and the well-being of our citizens,” said CPD’s 911 Director Tracie Abell. “Integrating telehealth into 911 operations improves outcomes, strengthens our emergency response, and ensures the highest level of care for every caller.”
RightSite Health currently partners with 911 and EMS agencies nationwide to reduce unnecessary ER transports, improve access to care, and ensure emergency systems remain focused on true emergencies. RightSite’s CEO, Jamo Rubin, MD, added, “Partnering with Columbus Fire & EMS lets us bring ER-level care straight to patients’ homes. Our goal is to get patients the right care and connect them with the resources they need—right when they need it.”
